Refund Policy

Last updated: June 25, 2026

We want you to be satisfied with Arcads.ai. This policy outlines how we handle refunds and cancellations.

1. Refund Eligibility

Due to the nature of our digital services, we have the following refund policy:

  • Credit packs: All payments are for one-time credit packs for video ad generations. Refund requests are considered within 7 days of purchase
  • Unused video credits: Non-refundable as they are digital goods that expire 30 days after purchase
  • Processing: All payments are processed securely by Waffo Pancake, our PCI-DSS compliant Merchant of Record

2. How to Request a Refund

To request a refund:

  1. Email us at support@arcads.ai with your account email
  2. Include the reason for your refund request
  3. Allow 5-7 business days for processing

3. Partial Refunds

In some cases, we may offer partial refunds:

  • Technical issues preventing service use (verified by our team)
  • Billing errors
  • Service downtime exceeding 24 hours

4. Cancellation

You may cancel your subscription at any time through your account settings. Your access continues until the end of the billing period.

5. Non-Refundable Items

The following are non-refundable:

  • Unused monthly video credits
  • Custom AI actors created during your subscription
  • Video exports already completed
  • Add-on purchases

6. Processing Time

Approved refunds are processed within 5-10 business days through Waffo Pancake. The refund will be credited to your original payment method.

7. Contact Us

For refund-related questions, contact us at:

Email: support@arcads.ai